Refund Policy

Overview

At W3 SMS, we strive to provide the best service and value to our customers. Due to the nature of digital services and instant SMS delivery, we maintain a clear and fair refund policy to ensure transparency for all users.

Eligibility for Refund

You may be eligible for a refund in the following cases:

• If the purchased SMS balance was not delivered due to a technical issue from our end.
• If the service was not activated despite successful payment.
• If there was a duplicate payment for the same purchase.
• If a package was purchased by mistake and the SMS was not used.

Non-Refundable Items

Refunds will not be provided in the following cases:

• Used SMS balance or partially used packages.
• Change of mind after purchase.
• Violation of our Terms of Service, SMS usage policy or applicable laws.
• Accounts suspended due to misuse or sending illegal content.
• Promotional or bonus SMS packages.

Refund Process

To request a refund, please follow these steps:

1. Contact our support team with your account details and payment information.
2. Explain the reason for the refund request.
3. Our team will review your request and verify the transaction details.
4. You will be notified about the refund status via email or phone.

Processing Time

Approved refunds are usually processed within 3–7 working days depending on your payment method (bKash, Nagad, Bank, Card, etc.). The refunded amount will be sent to the original payment source.

Special Cases

In case of system downtime, failed delivery, or any technical error from our side, we will either add the SMS balance back to your account or provide a full refund based on the situation.

Account Suspension

If your account is suspended due to policy violation, spam activity, or illegal content, no refund will be provided for any remaining balance.

Changes to This Policy

W3 SMS reserves the right to update or modify this refund policy at any time. Any changes will be published on this page with the updated effective date.